Rehabilitation Receptionist

Ottawa, ON

Position Title: Rehabilitation Clinic Receptionist

Division: NHC Capital Wellness Clinic 

Job Status: Part time

Location: 2283 St. Laurent Blvd. 

Reporting to the Clinic Manager or designate, the Rehabilitation Clinic Receptionist is responsible for the day-to-day coordination of clinical operations, which includes greeting clients, managing files, answering phones, booking appointments, providing knowledge-based opinions, managing insurance claims, increasing repeat business as well as being the right-hand in all things governing the smooth operations of the clinic. The successful candidate must be a great communicator, well-organized, and a quick thinker. 


RESPONSIBILITIES: 

  • Answer phones, book appointments
  • Build clinic loyalty by exceeding service expectations and relationship-building
  • Welcome and greet clients upon arrival
  • Follow proper office procedures/file maintenance
  • Ensure the clinic is clean and laundry done at all times 
  • Daily financial reconciliation
  • General administrative and clerical support 
  • Other duties as assigned by the Director or designate

 

JOB REQUIREMENTS & QUALIFICATIONS:

  • 2+ years of customer interaction in a professional role, either face-to-face or over the phone
  • Experience using Booker or other scheduling programs will be considered an asset
  • Experience working in a clinical environment will be considered an asset
  • Fluency, both spoken and written in English and French, is highly valued.
  • Insurance processing experience is an asset
  • Ability to work a flexible schedule
  • Ability to navigate multiple computer systems
  • High degree of accuracy in clerical data entry functions
  • Excellent communication skills
  • Professional and mature 
  • Easily approachable
  • Self-starter
  • Motivated by client engagement 
  • Takes pride in their work
  • Superior customer service
  • Exudes team spirit 

 

BENEFITS:

  • Flexible schedule
  • Professional and safe work environment

 

Closing Date: Position remains open until filled. 

 

Note:

We thank all applicants for their submissions.  Only those selected for an interview will be contacted.

NHC Capital Wellness Clinic is committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during the recruitment process, please contact us at HR@opih.ca with your accommodation request.

APPLY HERE